Schappit India Support Ticket Web Form
Name
Phone
Email
Category	General Defects
Clinic Name
Application	-None- Practice Website Clinic software Communication Others
Priority	-None- Urgent High Medium Low
Subject
Description
Attachment	Attach files Each of your file(s) can be up to 20MB in size.You can attach as many as 5 files at a time.
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📅 Business Hours

Our support team is available during the following hours (local time):

• Monday to Friday: 10:00 AM – 6:30 PM
• Saturday & Sunday: Closed
• Public Holidays: Closed

📜 Service Level Agreement (SLA)

We strive to meet the following response and resolution times for support tickets:

Priority	Response Time	Resolution Time
Urgent (e.g. Not able to work)	Within 1 business hours	Within 4 business hours
High (e.g. service down)	Within 2 business hours	Within 8 business hours
Medium (e.g. partial impact)	Within 4 business hours	Within 24 business hours
Low (e.g. general questions)	Within 1 business day	Within 3 business days

Note: SLA timers count only during business hours.